HP Printer j4500 Troubleshooting

The Network scanner connection error is a common problem that occurs in HP printers. Make use of the solution given here to perform the HP Printer j4500 troubleshooting.

  1. Check if the issue is also related to the printer
  • Check whether there are connectivity issues only during the scanning process or does it occur even while printing
  • If it is a wireless connection, then check signal strength of the connection
  • Else, check with your Internet Service Provider to ensure that the network if functioning properly
  • If it is a wired connection, make sure that all cables are connected to the correct ports on the appropriate devices (123.hp.com/setup)
  • If the INDICATION lights on your printer indicate that the connections are not proper, the restart all connected devices before you try connecting once again
  • If the problem persists, then move on to the next step
  1. Check the driver scan settings
  • The next step in the HP Printer j4500 troubleshooting is to check the driver scan settings.
  • For this, you must first restart the printer and the computer
  • Make sure that the printer is directly connected to a power source
  • Close all running apps on your computer before the restart
  • If the devices don’t automatically turn ON, then turn ON both the computer and the router
  • On your computer, search for your printer’s name
  • HP PRINTER ASSISTANT APP
    • Open the HP Printer Assistant app
    • Now, select the Scan A Document Or Photo option
    • If this option is not available, then select the Manage Scan To Computer option
    • Also, select the Automatically Start Scan To Computer When I Log Into Windows option
  • HP SOLUTION CENTER
    • Open the HP Solution Center app
    • Now, select the Scan Settings option
    • This way you can view and edit the settings, connection status and other preferences
    • After completing these steps, try scanning from your printer
    • If the problem persists, then move on to the next step
  1. Check the status of the network and the printer
  • Check if the printer is connected to the network
  • If it is a wireless network, then open the Settings menu
  • Here, check if the wireless signal is ON
  • Also, the corresponding Indication light must be ON and steady
  • If it is a wired network, then check the Ethernet cable between the printer and the router
  • The Green Indication light should be steady
  • The Orange Indication light should be blinking
  • You can use this technique for HP Printer j4500 troubleshooting
  1. Use the HP Print And Scan Doctor
  • You can select the Fix Scanning or the Test Scan option
  • The app will automatically diagnose the issue
  • Follow the onscreen instructions to complete the troubleshooting process

For more information about HP Printer j4500 troubleshooting call us +1-855-628-2520 or visit us 123-hp-com-support.com

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